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COVID-19 Protocols update

All of us here at Braden Run Animal Hospital are working hard so we can be here for you & your furry family members! We appreciate your understanding and cooperation during these unprecedented times. We have taken a number of precautions to ensure the safety of our community and staff. We have sent a few announcement emails letting you know about the changes that we are implementing in order to keep our hospital functioning during this pandemic. Please realize that all of these practices are being implemented in order to ensure that we are able to continue to serve you and your four-legged family members. The following is a summary of the important policies which we have implemented:

1) We are unable to provide service to clients who are being treated for COVID-19, who are quarantined for possible exposure to COVID-19, or who are displaying any signs of respiratory infection. 2) We are unable to allow clients to enter our building at any time. Clients are required to remain in their cars while our staff assesses their pets. Our doctors and nurses will call the client on their cell phone to discuss what is necessary for your pet. A Veterinary nurse will come to your car to finalize your invoice. 3) This means that we are not able to make any restrooms available for public use until the end of this crisis. No exceptions will be made. Since you might be waiting in your car for some time, you need to be prepared for the possibility that you will need to leave to go to the local Sheetz or other public places to use the restroom. 4) Pets will be returned to you in your car following both inpatient and outpatient treatment. Clients will not be allowed to enter the building to make payment. We can take payment over the phone or we will take a debit or credit card from your car. 5) We are unable to allow visitation of hospitalized pets until the end of this crisis. 6) We will be rescheduling ‘non-essential’ appointments to a later time 7) All clients must wear a mask & gloves when bringing their pet to the hospital. 8) We are requiring that there only be one person in the car. We will continue to monitor the situation and will follow any appropriate recommendations from federal, state, and local officials.

We have received many questions regarding the refills of medications. The following are the answers to the most basic questions: 1) Braden Run Animal Hospital can only provide refills to prescriptions that were originally written by Dr. McMillen and for which valid refills exist. 2) 48 hours of notice are required to refill a prescription. 3) When picking up a prescription, you will not be able to enter the building. Upon arrival, call (724) 627-5079 to make payment or you can give the nurse assisting you a debit or credit card & they will bring the medication to your vehicle. Absolutely no exceptions can be made to this policy. 4) We ask that you try to utilize our online pharmacies as much as possible during this time. We have Purina Pro Plan Vet Direct for prescription diets & we have our Vetsource pharmacy for all other prescriptions. Both of these pharmacies are linked to our website ( If you need help accessing these websites please give our office a call at (724) 627-5079. We ask for your continued understanding and cooperation as we continue to navigate this truly unprecedented situation. With your assistance, we will continue to provide your pets with the care that they need. We appreciate your trust and support during this time. Wishing you and your family health and safety, Dr. McMillen & the Staff Braden Run Animal Hospital

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